General terms & conditions

TERMS AND CONDITIONS OF SALE AND WARRANTY
 
This DJI After-Sales Policya only to DJI products you purchased for your own use and not for resale. 
This DJI After-Sales Policy is available in other languages at http://www.dji.com/service.
 
The Drone Factory have a no refund policy on in-store and online goods, unless a fault is found.
 
What is Covered
DJI warrants that each DJI product that you purchase will be free from material and workmanship defects under normal use during the warranty period. The warranty period for a product starts on the day a product is received, or as may be otherwise specified by DJI. The warranty period and types of after-sales service that apply to your product are as specified in “Part III - Types of After-Sales Service” below.
How to Obtain After-Sales Service
If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting The Drone Factory.(TDF). We will not handle warranty repairs for items purchased from non authorised DJI dealers or shops.  Additional charges may apply. (see repair section of our website).
What to do Before Obtaining After-sales Service
Before obtaining after-sales service, the following steps must be taken: 
√ Follow the procedures specified by DJI. 
√ Backup all data contained on your product’s SD card. 
√ Except for flight logs, remove all data, including confidential information, proprietary information and personal information, from the product. Or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law. DJI or TDF  will  not be responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, on a product returned or accessed for warranty service. 
√ Provide TDF with all system passwords, if necessary. 
√ Provide TDF with sufficient and safe access to your product, so DJI can provide service as needed. 
√ Remove all additional parts, alterations, and attachments not covered under warranty. 
√ Ensure that the product or part is free of any legal restrictions that prevent its replacement. 
 
What Will TDF Do
 
TDF will attempt to diagnose and resolve your problem by telephone,  or e-mail. We may direct you to download and install particular software updates. 
If your problem cannot be resolved over the telephone or through the application of software updates, you may be required to deliver the product to TDF for further examination. TDF will arrange for service under the type of warranty service designated for the product under “Part III - Types of After-Sales Service” below if the problem with your product is covered by this After-Sales Policy. Otherwise, you may have to apply for customer-paid repair service.
Product and Part Replacement
When after-sales service involves the replacement of a product or part, the replaced product or part becomes TDF”s property and the replacement product or part becomes your property. Only unaltered DJI products and parts are eligible for replacement. 
Replacement products or parts provided by TDF may not be new, but it will be in good working order and at least functionally equivalent to the original product or part’s warranty. A replacement product or part shall be covered for the time remaining in the original product’s warranty.
Use of Personal Contact Information
If you obtain service under this policy, you authorize TDF to store, use, and process your flight log information and your contact information, including name, phone numbers, address, and e-mail address. TDF may use this information to perform service under this policy. We may contact you to inquire about your satisfaction with our service or to notify you about any product recalls or safety issues. What This After-Sales Policy Does NOT Cover
This policy does not cover the following: 
× Crashes or fire damage caused by non-manufacturing factors, including but not limited to, pilot errors. 
× Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals.
× Damage caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals. 
× Damage caused by a non-authorized service provider. 
× Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger. 
× Damage caused by flights which did not follow instruction manual recommendations. 
× Damage caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms, etc.) 
× Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.). 
× Damage caused by operating the product in an environment suffering from interference from other wireless devices (i.e. transmitter, video-downlink, Wi-Fi signals, etc.). 
× Damage caused by operating the product at a weight greater than the safe takeoff weight, as specified by instruction manuals. 
× Damage caused by a forced flight when components have aged or been damaged. 
× Damage caused by reliability or compatibility issues when using unauthorized third-party parts. 
× Damage caused by operating the unit with a low-charged or defective battery. 
× Uninterrupted or error-free operation of a product. 
× Loss of, or damage to, your data by a product. 
× Any software programs, whether provided with the product or installed subsequently. 
× Failure of, or damage caused by, any third party products, including those that DJI may provide or integrate into the DJI product at your request. 
× Damage resulting from any non-DJI technical or other support, such as assistance with “how-to” questions or inaccurate product set-up and installation. 
× Products or parts with an altered identification label or from which the identification label has been removed.
Limitation of Liability
When receiving service, TDF is responsible for loss or damage to your product only while it is in TDF’s possession or in transit, if TDF is responsible for transportation. 
TDF is NOT responsible for loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product. 
Under no circumstances, and notwithstanding the failure of essential purpose of any remedy set forth herein, shall DJI, its affiliates, suppliers, resellers, or service providers be liable for any of the following even if informed of their possibility and regardless of whether the claim is based in contract, warranty, negligence, strict liability or other theory of liability: 1) third party claims against you for damages; 2) loss, damage or disclosure of your data; 3) special, incidental, punitive, indirect or consequential damages, including but not limited to lost profits, business revenue, goodwill or anticipated savings. In no case shall the total liability of DJI, its affiliates, suppliers, resellers, or service providers for damages from any cause exceed the amount of actual direct damages, not to exceed the amount paid for the product. 
The foregoing limitation does not apply to damages for bodily injury (including death), damage to real property or damage to tangible personal property for which DJI is liable under law. 
As some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, the above limitation or exclusion may not apply to you.
Your Other Rights
This policy provides you with extra and specific legal rights. You may have other rights according to the applicable laws of your state or jurisdiction. Your statutory rights, including rights of consumers under laws or regulations governing the sale of consumer products that cannot be waived or limited by agreement.
 
 
WARRANTY PERIOD OF MAIN PARTS*
 
Spark
 
Main Controller 12 Months
Gimbal and Camera 6 Months
Vision Positioning System 6 Months
Propulsion system(excluding propellers) 6 Months
Remote Controller 12 Months
Battery 6 Months and Charge Cycle less than 200 Times
Charger 6 Months
Frame No warranty
Propeller No warranty
RTF
 
Mavic Pro
 
MC 12 Months
Gimbal Camera 6 Months
Vision Positioning System 6 Months
Propulsion system (excluding propellers) 6 Months
Remote Controller 12 Months
Battery 6 Months and Charge Cycle less than 200 Times
Battery Charger 6 Months
Frame No Warranty
Propeller No Warranty
RTF
Phantom 4 Pro and + \ Phantom 4 Advanced \ Phantom 4
 
MC 12 Months
Gimbal Camera 6 Months
Vision Positioning System 6 Months
Propulsion system (excluding propellers) 6 Months
Remote Controller (without Built-in Screen) 12 Months
Remote Controller (with Built-in Screen) 6 Months
Battery 6 Months and Charge Cycle less than 200 Times
Battery Charger 6 Months
Frame No Warranty
Propeller No Warranty
RTF
 
Phantom 3 Professional \ Phantom 3 Advanced \ Phantom 3 Standard \ Phantom 3 4K Central Board 12 Months
Gimbal Camera 6 Months
Vision Positioning System 6 Months
Motor 6 Months
Remote Controller 12 Months
Battery 6 Months and Charge Cycle less than 200 Times
Battery Charger 6 Months
Frame No Warranty
Propeller No Warranty
RTF
Battery 6 Months and Charge Cycle less than 200 Times
Battery Charger 9 Months
Battery Charging Hub 9 Months
Propeller and Propeller Mounting Plates No Warranty
Remote Controller 12 Months
 
CINESSD 
(480G) 12 Months and the Total Bytes Written (TBW) less than 150TB
CINESSD (240G, 120G) 12 Months and the Total Bytes Written (TBW) less than 75TB
CINESSD Card Reader 12 Months
RTF
Inspire 1 v1.0 \ Inspire 1 v2.0 \ Inspire 1 Pro \ Inspire 1 Raw
Gimbal Camera (including Z3, X3, X5, X5R) 12 Months
Whole Units (except for gimbal camera, and battery) 12 Months and Flight Hour less than 200 Hours
Battery 6 Months and Charge Cycle less than 200 Times
Battery Charging Hub 6 Months
Propeller and Propeller Mounting Plates No Warranty
Remote Controller 12 Months
Osmo \ Osmo+ \ Osmo Pro \ Osmo Raw \ Osmo Mobile Gimbal Camera 12 Months
Handle 12 Months
Battery 6 Months and Charge Cycle less than 400 Times
Battery Charger 12 Months
Battery Charging Cable (Osmo Mobile) No Warranty
Matrice 600 \ Matrice 600 Pro Central Board 12 Months
Remote Controller 12 Months
Remote Controller Channel Expansion Kit 12 Months
Motor 6 Months
Battery 6 Months and Charge Cycle less than 200 Times
Battery Charger 6 Months
Battery Charging Hub 6 Months
Frame No Warranty
Propeller No Warranty
Matrice 200 \ Matrice 210 \ Matrice 210-RTK
MC 12 Months
Battery 6 Months and Charge Cycle less than 200 Times
Battery Charger 9 Months
Battery Charging Hub 9 Months
Propeller and Propeller Mounting Plates No Warranty
Remote Controller 12 Months
Frame No Warranty
D-RTK Antenna 6 Months
D-RTK Processor 12 Months
Gimbal Mounting Connector No Warranty
Datalink Pro 12 Months
Datalink ProAntenna 3 Months
Matrice 100 Central Board 12 Months
Motor 6 Months
Remote Controller 12 Months
Battery 6 Months and Charge Cycle less than 200 Times
Frame No Warranty
Propeller No Warranty
CrystalSky Monitor 12 Months
Intelligent Battery Charging Hub 12 Months
Remote Controller Mounting Bracket 12 Months
Intelligent Battery 6 Months
DJI Goggles MC 12 Months
Optical Module 6 Months
Battery 6 Months
Battery Charger 6 Months
Frame No Warranty
Cendence Remote Controller 12 Months
Battery 6 Months
Accessories No Warranty
Guidance Guidance Core 12 Months
Guidance Sensor 6 Months
Flying Controllers for Multi-Rotor
A3 MC 12 Months
IMU 12 Months
PMU 12 Months
LED 12 Months
GPS 6 Months
Flying Controllers for Multi-Rotor
A2 \ WooKong-M MC 12 Months
IMU 12 Months
GPS 6 Months
Flying Controllers for Multi-Rotor
N3 MC 12 Months
PMU 12 Months
LED 12 Months
GPS 6 Months
Flying Controllers for Multi-Rotor
Naza-M V2 \ Naza-M Lite MC 12 Months
GPS 6 Months
Flying Controllers for Helicopter
Ace One \ Ace Waypoint \ WooKong-H MC 12 Months
IMU 12 Months
GPS 6 Months
Flying Controllers for Helicopter
Naza-H MC 12 Months
GPS 6 Months
Ronin \ Ronin-M \ Ronin-MX
Gimbal Mechanics 12 Months
Gimbal Motors 6 Months
Remote Controller 12 Months
Smart Battery 3 Months
Battery Charger 6 Months
Thumb Controller 12 Months
Ronin 2 Gimbal Mechanics 12 Months
Gimbal Motors 6 Months
Remote Controller 12 Months
Smart Battery 6 Months and Charge Cycle less than 200 Times
Battery Charger 6 Months
Quad Charging Hub 9 Months
Grip 12 Months
Zenmuse Gimbals
Z15-BMPCC\Z15-5D series \ Z15-GH4 \ GH3 \ Z15 series \ H3-4D \ H3-3D \ H3-2D Zenmuse Gimbals 12 Months
Gimbal Motors 6 Months
Gimbals for Industrial Solutions 
Z30 \ Zenmuse XT
Gimbal 6 Months
Camera 6 Months
DJI Focus Battery 6 Months and Charge Cycle less than 400 Times
Motor 12 Months
Remote Controller 12 Months
Datalink
Lightbridge \ 2.4G Bluetooth Datalink \ 2.4G Datalink \ 900M Datalink \ SRW G60 Transmitter
12 Months
Receiver 12 Months
Dropsafe PCB Board 12 Months
Others No Warranty
Manifold Processor 12 Months
RoboMasters M3508 P19 Brushless DC Gear Motor
3 Months
C620 Brushless DC Motor Speed Controller 3 Months
M3508 Accessories Kit No Warranty
Accessories
IOSD MARK II \ IOSD Mini \ DT7&DR16 RC System
Accessories 12 Months
Retailed accessories Retailed accessories 3 Months
* Warranty period may vary according to local laws and regulations.
Product Categories
 
Remote Controller 12 Months
Frame No Warranty
D-RTK Antenna 6 Months
D-RTK Processor 12 Months
Gimbal Mounting Connector No Warranty
Datalink Pro 12 Months
Datalink ProAntenna 3 Months
Matrice 100
Central Board 12 Months
Motor 6 Months
Remote Controller 12 Months
Battery 6 Months and Charge Cycle less than 200 Times
Frame No Warranty
Propeller No Warranty
CrystalSky Monitor
12 Months
Intelligent Battery Charging Hub
12 Months
Remote Controller Mounting Bracket
12 Months
Intelligent Battery
6 Months
DJI Goggles MC
12 Months
Optical Module 6 Months
Battery 6 Months
Battery Charger 6 Months
Frame No Warranty
Cendence
Remote Controller 12 Months
Battery 6 Months
Accessories No Warranty
Guidance
Guidance Core 12 Months
Guidance Sensor 6 Months
Please accept cookies to help us improve this website Is this OK? Yes No More on cookies »

 

 

was added to your shopping cart

Out of stock